Terms of service
Food & Perishable Returns
Due to food safety standards and health regulations, we do not accept returns or offer refunds on any perishable items. This includes: fresh fruit and vegetables, refrigerated and frozen products, prepared meals, deli items, baked goods, juices, and smoothies.
Once items have left our premises or been delivered, we cannot guarantee their freshness or resale safety.
Grocery Availability & Order Credits
Our fresh produce is sourced daily and may vary depending on market conditions. Occasionally, items may be unavailable or out of stock. In such cases, customers will be automatically credited for any missing items. We do not offer substitutions unless specifically requested or approved.
Delivery Terms & Conditions
We deliver across the Sydney metropolitan area, 7 days a week between 8:00 AM and 5:00 PM AEST. The minimum spend for free delivery is $150. Orders under $150 will incur a $15 delivery fee. Additional courier charges may apply for deliveries outside our usual service area or when a third-party courier is required. Customers must place grocery orders at least 24 hours before the intended delivery time. Please ensure someone is available to receive the delivery, or clearly specify in the order notes where the delivery should be left if no one will be home. PATRICK'S is not responsible for the condition or safety of perishable food items left unattended at your premises.
Online Ordering Policy
Orders are final once confirmed - refunds are not provided for change of mind. Ensure all delivery and order details are correct at checkout. If your order arrives damaged or incorrect, notify us within 2 hours of delivery, with photos and a description.Event Catering Terms & Staffing
For catering services, the following terms apply:
- Final menu selections and quantities must be confirmed 48 hours prior to the event.
- No changes or cancellations will be accepted after this window, and no refunds will be issued.
Deposits & Payments:
A 50% deposit is due 48 hours before the event. The remaining balance is due within one week post-event.
Staffing:
- If staff are required (e.g. chefs, waiters, kitchen hands), they are charged separately.
- A minimum of 4 hours per staff member applies.
Contact Information
For any issues, custom requests, or support, please reach out:
Contact Us
Have a question, craving, or special request? We’d love to hear from you!
Whether you’re planning an event, stocking your pantry, or provisioning for the sea, we’re here to help.